How can we help?

How do I place an order?

Browse products on the marketplace, click on any product card, and tap 'Order on WhatsApp'. This opens a pre-filled message to the vendor's WhatsApp — confirm availability and arrange payment directly with them.

Will I receive an order confirmation email?

Yes! If you provide your email address when placing an order, Zapvendor will automatically send you a branded confirmation email with your order details.

How do I pay for my order?

Payment is arranged directly between you and the vendor, typically via bank transfer or cash on delivery. Zapvendor does not process payments — always confirm payment details with the vendor before paying.

What if I have a problem with my order?

Contact the vendor directly via WhatsApp first. If the issue is not resolved, reach out to Zapvendor Support and we'll help mediate.

How do I leave a review for a vendor?

Visit the vendor's profile page and scroll to the Reviews section, or use the AI Review Assistant in the app to get guided through writing a detailed review.

How do I register my store on Zapvendor?

Click 'Start Selling' on the homepage, create your vendor account with email verification, then fill in your store details. Your store goes live once your subscription is active.

How much does it cost to list my store?

Zapvendor offers flexible subscription plans. Visit the billing section in your vendor dashboard for current pricing. Featured placement is available as an add-on.

How do I add and manage my products?

Log into your vendor dashboard, go to the Products tab, and use the 'Add Product' button. You can upload images, set prices, and mark items as in-stock or out-of-stock.

How do I get verified on Zapvendor?

Submit your verification documents (government ID and business registration if applicable) in the Verification section of your vendor dashboard. Our team reviews submissions within 48 hours.

How does featured listing work?

Featured vendors and products appear at the top of search results and on the homepage. Submit a feature request from your dashboard, upload proof of payment, and our team will activate it.

How do I track my orders and analytics?

Your vendor dashboard includes an Analytics tab with profile views, WhatsApp inquiries, and order tracking. Check the Orders tab for a full list of customer orders.

How do I reset my vendor password?

On the vendor login page, register a new account with the same email — you will receive a new verification email. If you need direct account recovery, contact our support team.

Can I delete my vendor account?

Yes. Contact support@zapvendor.com with your registered email and we'll process the deletion. All your store data, products, and order history will be permanently removed.

Are subscriptions refundable?

Subscription fees are non-refundable once a plan period has begun. If you have billing concerns, contact us and we'll review on a case-by-case basis.

How does Zapvendor use my Google account?

If you sign in with Google, we only access your name and email for account creation. For Gmail-based order confirmations, we use only the send permission — we never read your inbox or access any other Google data.

Is my data safe on Zapvendor?

We use HTTPS encryption, secure session tokens, and hashed passwords to protect your data. We never sell your personal information to third parties.

How do I request my data or opt out?

Email support@zapvendor.com with your request. We will provide a data export or delete your information within 30 days in accordance with our Privacy Policy.